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Coronavirus Information and Updates

During the current Coronavirus pandemic we still need to help keep adults at risk safe from abuse and neglect and share up to date information with the public and professionals.

We know that COVID-19 has changed the way we live our lives, and whilst lockdown is easing, the current restrictions and impact of the pandemic continues to place the residents of East Sussex in a position of real vulnerability.  Over the past 12 months a number of safeguarding issues and areas of exploitation that are a direct result of the pandemic have become evident.  The SAB is undertaking work to ensure the impact of the Coronavirus upon services within East Sussex are evaluated, that recovery measures are monitored, and the learning is shared both in relation to the opportunities and challenges this period has created.

Safeguarding remains as much as a priority as ever.  We ask everyone – the public, volunteers and professionals from all sectors – to be particularly vigilant to identifying and reporting any concerns if you feel that an adult or child is at risk or is experiencing abuse or neglect. To refresh your knowledge we advise reading our webpage on the signs and indicators of abuse and neglect.

If you have a safeguarding concern about an adult, please contact Health and Social Care Connect. If you have concerns about a child, please contact the East Sussex Single Point of Access (SPoA).

Local authorities are continuing to respond to safeguarding concerns and undertake enquiries during the Coronavirus pandemic, and so if you have a concern please report this:

Safeguarding is everyone’s business – If you see something, say something

We would like to thank all our partner agencies for their hard and dedicated work in the current challenging circumstances.

Coronavirus vaccine passport scam warning – July 2021

Action Fraud is warning the public to remain vigilant as criminals take advantage of the roll out of the COVID-19 Vaccine to commit fraud. 

Action Fraud have received over 370 reports from members of the public who have been sent emails purporting to be from the NHS, offering them a vaccine passport. The fake emails  claim that the passport will allow you to travel safely and freely around the world without having to self-isolate. The emails ask the recipient to click on a link which takes them to an online form where they are prompted to input personal and financial details. In some cases the online form has looked very similar to the real NHS website.

How to protect yourself:

In the UK, coronavirus vaccines will only be available via the National Health Services of England, Northern Ireland, Wales and Scotland. You can be contacted by the NHS, your employer, a GP surgery or pharmacy local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay.

– The NHS will never ask you for your bank account or card details.

– The NHS will never ask you for your PIN or banking passwords.

– The NHS will never arrive unannounced at your home to administer the vaccine.

– The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.

If you receive a call you believe to be fraudulent, hang up. If you are suspicious about an email you have received, forward it to Suspicious text messages should be forwarded to the number 7726 which is free of charge.

If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting

Covid 19 vaccination scam alert – December 2020

There have been reports of a scam in relation to booking Coronavirus vaccination appointments.  The scams can take various forms in which people are receiving fraudulent calls and text messages offering the Covid-19 vaccination. In some cases, people are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine. Doing so is likely to result in a charge being applied to their phone bill. In other cases, callers are offered the vaccine for a fee or are directed to a fake NHS form which asks for bank details.

People are warned to be alert to these scams.

The vaccine is only available from the NHS and the NHS will contact you when it is your turn.

The NHS will:

  • NEVER ask you to press a button on your keypad or send a text to confirm you want the vaccine.
  • NEVER ask for payment or for your bank details. If you receive a call you believe to be fraudulent, hang up.

If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to Sussex Police online or by calling 101.

The National Cyber Security Centre and Government Counter Fraud Function have produced a leaflet to raise awareness of this type of scam and what action to take.

Protect yourself from Coronavirus fraud

Coronavirus Scam posterFollowing a rise in Coronavirus-related scams that seek to benefit from the public’s concern and uncertainty over COVID-19, it is important that we all stay vigilant. Examples of current COVID-19 scams that are occurring both online and in person include:

  • Doorstep pressure selling of cleansing services that offer to clean drives and doorways to kill bacteria and help prevent the spread of the virus.
  • The targeting of older people on their doorstep, offering to do their shopping, taking their money and not returning.
  • The sale of fake COVID-19 testing kits and supplements that claim to prevent or cure COVID-19.

To protect yourself and your family please protect yourself and don’t let fraudsters try to lure you in with offers that look too good to be true.

The advice is simple, think very carefully before you hand over your money, and don’t give out your personal details unless you are sure who you are dealing with. Communities are also being urged to look out for signs of neighbours being targeted by doorstep criminals.

Since March 2020 the National Cyber Security Centre (NCSC) has identified “more UK government branded scams relating to COVID-19 than any other subject” and phishing is the most prevalent method the fraudsters are employing. An example of this type of phishing is a bogus text from HMRS claiming the taxman has been forced to issue refunds due to Coronavirus; the text provides a link for readers to ‘calculate their refund’ leading to the theft of their bank details and other sensitive information.

The NCSC have launched the cyber aware security campaign to help people learn how to stay safe online.

The government have also published information about the work of their specialist units to tackle the spread of false Coronavirus information online, including the Don’t Feed the Beast campaign, which helps the public spot false information.

Coronavirus and Domestic Abuse

Whilst the Coronavirus situation is a worrying time for us all, this is particularly the case for adults and children living with domestic violence, in terms of escalating risks of abuse and serious harm and the feeling that they are trapped. The guidance below is designed to help in providing advice and support to keep safe as well as phone lines you can call if you are worried. Don’t forget though that, if you or someone you live with has been, or you think might be, harmed call the police on 101 or, in an emergency 999.

It is also important to consider unpaid carers in the context of domestic violence and abuse, in terms of the potential additional tensions that may arise in caring situations. Whilst it might not be possible to access respite, it is vital that carers and cared-for alike – where they can – use other means such as telephone calls, Facetime etc to connect with others. You are not alone and the services that are here to help are still here, even if the way they provide that support may be different from normal.

Additional information about carers support during the Coronavirus is available on our support for carers page.

It is important to know that you are not alone. You can access support in a number of ways:


In April 2020 the Government launched a public awareness campaign highlighting the help that is available to anyone that is at risk of, or experiencing, domestic violence and abuse. Using the hashtag #YouAreNotAlone the campaign is seeking to make people aware that support services remain available for those affected by domestic abuse during this challenging time.

Coronavirus and Modern Slavery

Modern Slavery is a harmful and hidden crime and its victims may be especially isolated and hidden from view during the Coronavirus crisis. Help and support is available for victims of Modern Slavery.

  • The NHS and Home Office have created flyers which set out what Modern Slavery is, how to recognise the indicators of Modern Slavery and how to refer suspected cases of Modern Slavery to appropriate services.
  • Full details on identifying potential victims of modern slavery and indicators are available in the Home Office modern slavery guidance.

Tips to Protect yourself from Scammers

There continues to be an emerging trend of criminals taking advantage of the increasing concern around the spread of COVID-19, especially those targeted at older people who may be less aware of potential scams and therefore more vulnerable to them.

Age UK Sheffield share some key tips and advice to ensure you or your loved ones, can easily identify a potential scam and protect yourselves. If you know someone who may benefit from these tips please do take the time to share it with them and explain the importance of protecting themselves. These scams can affect everybody and anybody and it is always better to be overly cautious when you feel unsure about any contact or questions that don’t feel “quite right”.

The Coronavirus page on the GOV.UK website has provides guidance on a range of issues.

There is also specific advice on how to work safely in a number of different settings:

GOV.UK Coronavirus Information Service WhatsApp

This free service aims to provide official, trustworthy and timely information advice about Coronavirus, and will further reduce the burden on NHS Services. To use the free service, simply add 07860 064 422 into your phone contacts and message the word ‘hi’ in a WhatsApp message to get started.

The NHS has dedicated and up-to-date information about Coronavirus on their website, including identifying symptoms, what to do if you think you have Coronavirus, and self-isolation.

The latest NHS Coronavirus guidance has been translated into 60 languages via Doctors of the World.


A national NHS phone app was  launched  on 24/09/2020 to help trace and restrict cases of COVID-19.  It can be freely downloaded by Android or Apple (IoS) users. The app advises you to self-isolate if you have been in close contact with someone who tests positive for the virus and it allows users to check symptoms and get testing advice.

Many premises and businesses in East Sussex are now displaying posters with a QR code. App users can scan these codes with their phone when they visit so they can be easily be contacted if a nearby positive case is confirmed.

More details on the app and how to use it

NHS Your COVID-19 recovery website

Phase one of the new NHS Your COVID Recovery website has been launched. It’s designed to help people recover from the long-term effects of COVID-19 and support them to manage their recovery. The website includes information from rehabilitation experts about how to manage ongoing symptoms and health needs at home, and signposts to sources of support. It also includes information on returning to work, and a helpful section for family, friends and carers of people who are recovering.

Accessing healthcare during the Coronavirus pandemic

Some patients are understandably anxious about going into hospital or health centres in the current unprecedented circumstances.  There’s growing evidence showing that people may be ignoring health concerns and putting off coming into hospital, even if they need urgent or emergency help. East Sussex Healthcare NHS Trust (ESHT) have released a message to residents to reassure people that the NHS is still here for those who need it.

Other healthcare changes introduced due to the pandemic include:

  • GP surgeries in East Sussex have transformed how they’re working and have created new, dedicated sites so people with COVID-19 symptoms can be seen safely.
  • Sign Live has been introduced in every GP surgery in East Sussex. This means people who are Deaf can contact their GP surgery through the free to use SignLive app.
  • For help from a GP – use your GP surgery’s website, use an online service or app, or call the surgery. Don’t go to the practice in person unless you’re told to do so after an initial assessment.
  • For urgent medical help – use the NHS 111 online service, or call 111 if you’re unable to get help online.
  • For life-threatening emergencies – call 999 for an ambulance.
  • If you’re advised to go to hospital, it’s important to go.
  • If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the NHS 111 online coronavirus service to find out what to do.

Mental Health Support

It’s particularly important to take care of your mental health whilst self-isolating. For tips on how to keep on top of your mental wellbeing and cope with how you may feel while staying at home, visit Every Mind Matters.

Sussex Mental Healthline

Sussex Partnership NHS Foundation Trust has expanded the Sussex Mental Healthline to offer support to people across Sussex struggling with significant and escalating mental health during the Coronavirus  outbreak. The service is available 24 hours a day, seven days a week.

The Sussex Mental Healthline can be reached on 0800 0309 500.

For lower level concerns, people should still speak with their GP in the first instance. People who are open to community mental health teams should continue to liaise with their Lead Practitioner whenever possible. See the mental health directory for other services operating in East Sussex.

Warning Signs – Suicide Prevention

Warning Signs is a suicide prevention campaign developed by Sussex Health & Care Partnership (SCHP) specifically aiming to reduce the rate of suicide amongst men across Sussex and contributing to reducing the stigma associated with men seeking help.

If you are experiencing suicidal thoughts do seek support – sharing your thoughts can help.

For more information visit Preventing Suicide Sussex

Drug and alcohol support

Change, Grow, Live offer professional support to people in Sussex, with specific information related to drug and alcohol problems during Coronavirus.

Alcoholics Anonymous offer a number of online 12 step meetings, which can be accessed through their website. They also offer a 24 hour, free confidential helpline – 0800 9177 650.

Narcotics Anonymous also offer online 12 step mutual aid programmes through their website.

Information about drug and alcohol services provides contact details for additional drug and alcohol support services.

Please look out for the wellbeing of those around you. We know that young people, and those working in health and social care, may be more likely to experience issues with depression and anxiety at this time, so please take the time to ask how someone is doing. It could make all the difference. Thank you for everything that you continue to do to support both your colleagues and the communities we serve.

Health and wellbeing support for health and social care staff

  • Sussex Mental Heathline, run by Sussex Partnership NHS Foundation Trust (SPFT) is now open 24/7 and available to all health and social care staff who might need a little extra support with their mental health and emotional wellbeing at this particularly challenging time. This includes, but is not limited to, care home staff, hospitals, GPs, social workers and support workers.
  • Samaritans, working with NHS England, have extended their coronavirus helpline to all social care workers. Social care staff will be able to speak to a trained Samaritans adviser, who will provide a non-judgmental listening ear, a safe space to offload and signposting to other services. The wellbeing support line is available 7am to 11pm, 7 days a week. Call: 0300 131 7000.
  • Hospice UK have also extended their bereavement and trauma support hotline to everyone working in social care, with specialist counsellors available to support staff who have experienced trauma, stress or anxiety through their work. The helpline is available 8am to 8pm, 7 days a week, call: 0300 303 443
  • Mental health and wellbeing guidance for the adult social care workforce has also been published on the CARE app to support staff and employers through the coronavirus pandemic.
  • The Local Government Association and NHS England and Improvement have produced a comprehensive pack of wellbeing information and resources to help health and care managers support the wellbeing of staff who may be working under exceptional pressure to do their jobs while at the same time dealing with their own personal situations and emotions.

Covid-19 testing for people who don’t have symptoms

Symptom-free testing is available for everyone in England. You can access lateral flow tests in all pharmacies. Get lateral flow tests today.

Vaccine information

How and when will I get my vaccine?

East Sussex County Council is working with partners in the NHS, Public Health England and other services to keep vital services running and providing the support everyone needs, especially to the most vulnerable. In response to the pandemic, and in line with Government guidance, safeguarding and protecting the most vulnerable adults in our community remains a priority.

This website page will be kept updated with the latest links and advice for residents and businesses in the county.

Information on any disruptions to council services can be found here.

East Sussex County Council Community Hubs

East Sussex County Council have set up Community Hubs as a contact point for the residents of East Sussex to turn to if they feel that they need extra help in coping with the effects of Coronavirus, or if they know someone who needs help. Many people will already have the support they need from family, friends, carers or neighbours and will not need their community hub. But it’s vital that no one is left on their own if they feel isolated, unwell or anxious. Community Hubs will remain open across East Sussex until at least the end of August for people who have no one else to help them cope with the effects of the virus

Click here for further details of the Community Hubs near you.

The Community Hubs have issued the following guides:

You can also download and print this Community Hubs leaflet.

ESCC Updates for Adult Social Care and Health Providers

The ESCC website has regular up-to-date information on Coronavirus (COVID-19) for local adult social care and health providers.

If you are a social care or health provider email to be added to the mailing list.

Personal Assistants can access Coronavirus – information for PAs which includes information about testing, accessing PPE, the latest national guidance, and health and wellbeing for staff.

With the Coronavirus outbreak community groups and volunteers are increasingly crucial in supporting adults at risk. With that in mind, you are volunteering with your local community, or you are hiring volunteers, it is important that you safeguard yourself and others from harm and abuse.

Please also watch this short video produced by Waltham Forest Council – Safeguarding Awareness for Volunteers – which provides basic information on safeguarding and how to raise a concern.   Our thanks to Waltham Forest Council for the use of this video.

The Association of Directors of Adult Social Services (ADASS) have produced a One Minute Guide – Safeguarding Adults for Coronavirus Volunteers.

Training for Volunteers

The East Sussex Adult Social Care Training Team are offering a condensed, intensive training programme for individuals offering their services in adult social care. This is for people new to East Sussex County Council, new to Independent Care Sector Provider services, Personal Assistants through Support with Confidence and those volunteering through East Sussex County Council Community Hubs or other voluntary sector organisations.

Based on the Care Certificate, all individuals will be allocated a mentor from the training team. Following a self-assessment, the mentor will work out a tailored training programme to get workers ready to practice on the front line.

Training will be a combination of:

  • professional discussion with the mentor
  • e-learning modules
  • workbooks
  • presentations
  • live Skype training

Once training is completed and evidence collected, workers will receive a certificate to demonstrate their learning. To access the training, please email

Together Co have produced a range of useful training resources and videos for those volunteering during the coronavirus.

Skills for Care have published guidance on the essential training social care staff will need during the pandemic.

Health Education England have made available free training resources on COVID-19 that will be useful to staff and volunteers.

Health Education England also offer a free online safeguarding adults training.

NHS Volunteer Scheme

The NHS volunteer scheme has been expanded to offer vital support to frontline health and social care workers, helping them to protect those they care for by making fewer journeys and coming into contact with fewer people. This could include delivering food shopping, dropping off medications or providing transport.

Direct referrals can be made through the NHS Volunteer Responders referrers’ portal or by calling 0808 196 3382 (8am – 8pm).

More information is available on the Royal Voluntary Service website.

The Coronavirus Act 2020, which received royal assent on 25/03/2020, sets out proposals to enhance the ability of public bodies to provide an effective response to tackle this pandemic by introducing temporary legislation and regulatory easing.  The legislation will be time-limited for a period of 2 years.

The Coronavirus Act does not affect the safeguarding protections in the Care Act, and safeguarding adults remains a statutory duty of Local Authorities. Whilst it is vital for Local Authorities to continue to offer the same level of oversight and application of these statutory duties, it is also important that safeguarding teams are proportionate in their responses and mindful of the pressures social care providers are likely to be under.

The government has produced guidance on the Care Act Easements which sets out how local authorities can ensure the best possible care for people during this exceptional period.

Mental Capacity Act and Deprivation of Liberty Safeguards

The Department of Health and Social Care have issued guidance for health and social care staff who are caring for or treating a person who lacks the relevant mental capacity.

Lasting Power of Attorney (LPA)

The Office of the Public Guardian in recognising the increase in need to check the validity and scope of LPAs has introduced a rapid check process (within 24 hours). Click here to access the government guidance issued for NHS and social care staff to check if a COVID-19 patient has an attorney or deputy.

Social Care Institute for Excellence (SCIE)

SCIE are regularly updating their COVID-19 Hub to provide advice to the public, councils and social care providers including guidance on safeguarding adults during the pandemic.

Association of Directors for Adult Social Services (ADASS)

ADASS have produced a document outlining Frequently Asked Questions in relation to COVID-19 and Safeguarding Adults. This is aimed at a wide range of people involved in safeguarding adults, including partner agencies of the ESSAB and covers current safeguarding issues for Safeguarding Adults Boards.

Skills for Care

Skills for Care have produced a range of guidance to support the adult social care sector during the coronavirus.

Skills for Care have also produced a helpful summary of the Coronavirus Ethical Framework Principles, produced by the Department of Health and Social Care to provide support to the adult social care sector regarding ongoing response planning and decision making in the current climate.

COVID Symptom Tracker

An app has been developed by Guys and St Thomas’ and Kings College NHS Trusts to help the spread of COVID-19. Please download the COVID Symptom Tracker app to support this valuable research.

Isolation Pack

Sussex Clinical Commissioning Groups have developed a resource pack to support those in isolation. The pack contains a home environment checklist, useful contact details, tips and hints about eating and exercises to support strength and balance.

A PDF version of the Isolation Pack is attached and can be sent to clients where you have an email address for them. Hard copies can be ordered via email from

Help for those with a learning disability

The ESCC easy read Covid-19 page has all of the latest easy read updates including the latest easy read Covid guide, the easy read Wellbeing guide, a video about the vaccine, as well as lots of other resources for people with learning disabilities and their supporters.

Mencap have produced a range of easy read guides and information about Coronavirus.

The government have produced guidance for care workers and personal assistants who are supporting adults with learning disabilities and autistic adults during the COVID-19 outbreak.

The guidance will help care staff to:

  • keep people with learning disabilities and autistic people safe
  • support them to understand the changes they need to make during the COVID-19 outbreak; and
  • protect their own wellbeing

Help for those with a visual impairment

The Royal National Institute for the Blind (RNIB) has a helpline which is open on weekdays from 8am to 8pm and on Saturdays from 9am to 5pm. Anyone in the community who needs help can call the helpline on 0303 123 9999 or email

In addition to the usual help and advice on living with sight loss, advisers can connect people to local support, and help them sign up to telephone and online groups that may offer a source of comfort.

Through the same number, you can also access pre-recorded information on coronavirus and the government’s response.

Help for those who are Deaf or have a hearing impairment

Sign Health have created a series of signed videos explaining what COVID-19 is and what help and advice is available.

Dementia care and COVID-19

Guidance for those refusing or not following self-isolation and social distancing

Norfolk SAB have produced some helpful Guidance for those refusing or not following self-isolation and social distancing  Thanks to our colleagues in Norfolk SAB for the use of this guidance.

British Red Cross Hardship Fund

The British Red Cross Hardship Fund provides short term financial help for people who cannot afford essentials such as food and toiletries, somewhere safe to sleep, access to a telephone and the Internet, and fuel to keep the lights on, cook or stay warm. The fund is for people with no income or welfare support, or where there are delays in accessing income or welfare support. The fund can be used to help people with no recourse to public funds (NRPF).

Support for the bereaved

St. Wilfrid’s Hospice is temporarily extending its adult bereavement support to the whole community, beyond those directly linked to the hospice. This crisis affects all bereaved – whether their loved one died due to the virus, if they have been unable to visit their loved one, or because grief feels particularly hard while many of us are distanced and isolated.

The government have produced guidance to help bereaved families, friends or next of kin make important decisions if they have lost someone during the COVID-19 pandemic.

Post COVID-hub

The British Lung Foundation and Asthma UK have set up a post COVID hub to bring together information about the longer-term impact of COVID-19.

It includes a helpline for offering support to patients with post COVID-19 breathlessness and could be helpful if you are supporting people who have recovered, or are recovering, from COVID-19. The helpline is available Monday to Friday 9am to 5pm on 0300 222 5942

ESSAB Advice Posters